Customer Testimonials

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DealerRater Oct 7, 2022

Gordon Rhea is a service writer at Kelly BMW. Due to his knowledge, professionalism, and character, my husband and I return year after year.

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DealerRater Sep 19, 2022

Great place to do business. I placed an order for my new Z4 M40i and Eric Robare took it from there. He got me the exact car I wanted ordered and it finally arrived just in time for summer. Steve Topolosky was assigned to help me out during the order process and he couldn't have been more professional. It was a really great experience start to finish with constant contact throughout to keep me updated. Go see Eric and Steve if you're getting a new Bimmer!

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DealerRater Jul 21, 2022

I brought my BMW in for its first service visit. First class all the way. Very professional. Lots of communication before, during, and after. They have a wonderful shuttle service that took us to the mall for a few hours and then brought us back. I even received a video from the technician updating me while they worked on it. Matthew kept in touch with me the entire time, and even checked in a couple days later. So nice working with an establishment that is so professional and is so good at what they do.

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DealerRater Mar 5, 2022

Very responsive and detailed. When I requested something, they responded. Nate and Paul handled everything in a timely manner.

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Cars Feb 24, 2022

Working with Miss Dezirae Burns, Eric and and the Kelly BMW Team was an absolute pleasure! Dezirae was extremely patient, I never felt pressured to make a decision, and most importantly, a dedicated professional who knows the car business inside and out. The best part – Dezirae always shared a smile and remained in touch with me throughout the entire time which only made the buying experience even more enjoyable. I highly recommend if you are looking for a used or new BMW to ask for Dezirae.

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Cars Nov 5, 2021

Mark is a fabulous service representative. Always goes the extra mile. I was not overly thrilled with my car but he certainly has one it’s over with the level of service- and I was very tough to win over! Thank you so much Mark. He always goes over and above to make sure everything is working properly, doesn’t try to slam us in to things and is a great representative of Kelly BMW.

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DealerRater Jan 21, 2021

If you need to have your BMW repaired or serviced in the Columbus, OH area, you should definitely go to Kelly BMW! I highly recommend Service Advisor: Matt Hatcher. I have an older BMW that needed significant repair and their technicians provided me with a video of their evaluation "under the hood" as well as a detailed listing of what needed to be done and items recommended but optional. I could not be happier with their customer service, speed of service and going above and beyond to treat me as though I had purchased my BMW from Kelly. ...

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DealerRater Nov 11, 2020

I have been a client of Kelly BMW for 5 years now. The service Department (Gordon, Nate, Mark) are commited to delivering the best client experience. We are a two BMW household and trust all of our service needs to the Kelly BMW team !

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DealerRater Jul 14, 2020

My husband and I just purchased our first BMW today. We got a Certified Used X1 and absolutely LOVE it! It’s super sharp and wow is it ever fun to drive!! John Zimmerman was my salesman, and he made this experience the best car buying experience I’ve ever had! He went above and beyond and was very patient with all my questions from financing to all the bells and whistles on my new ride! He even got a special gift (a cute BMW Teddy Bear) for our 3 month old daughter! Special shout out to Lindsay Ferrell in finance ...

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Cars Mar 6, 2020

I have owned BMW's since 1984 and when I moved to Columbus I dealt with MAG. I switched from MAG to Kelly BMW for service and have never been more pleased with a service dept. Gordon Rhea and the entire service team do everything they can to make the experience a pleasant and positive one. Whatever service is required is explained in detail and typically a loaner car is available. To me, Gordon Rhea is Kelly BMW. He is a great asset to a great company.

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Cars Feb 19, 2020

John Zimmerman in the pre-owned section was very helpful and provided great service as we shop for a vehicle. Very attentive to our needs! Thanks John

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DealerRater Dec 14, 2019

Gordon Rhea of the Service Department was fantastic in scheduling a service appointment and securing a loaner vehicle for me when my car exhibited engine troubles and failed to accelerate appropriately. Gordon is knowledgeable and organized and is the epitome of what an exceptional service professional stands for. Thank you, Gordon and Kelly BMW.

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Cars Aug 3, 2019

I recently purchased a certified pre owned 228i coupe from Kelly BMW. My salesman was John, who is amazing. After a lengthy test drive, it only took about 40 minutes to do all paperwork and be out the door. Lindsay did my financing, who was also exceptional (and financed me for a super low rate through BMW Financial). The dealership is pristine and super relaxed for such a premium brand. I am very satisfied with my overall experience, and would suggest anyone wanting a new or certified pre owned BMW to come here. Top notch all around.

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DealerRater Nov 10, 2018

I have been buying cars from Kelly for 18 years now and I rate their service department as number one. Their finance director, sales staff are great but thr service department is awesome.

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Cars Jul 11, 2018

Been using dealership since 1988, bought 5 cars through Kelly Service outstanding , very reliable, backs their repairs with 2 year guarantee, ancillary services outstanding, waiting area, beverage and snacks,TV, lifestyle shop, etc

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DealerRater Jul 11, 2018

Honest, willing to go the distance to help customer understand what’s needed to be done. Very knowledgable and professional as well as courteous. Work almost always done on time. Provides courtesy’s vehicles. Excellent waiting area atmosphere , food, berate and tv.

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Cars Apr 28, 2018

I live an hour away but stopped in and asked the attendant to check my tires as I was loosing air slowly in two and they were low. He showed me I had bubbles on the side walls, I knew I had hit some terrible potholes this winter so I wasn?t surprised. Besides it was close to time for new tires anyway. They gave me a price that was better than I?ve paid anywhere else so I left my car. I also saw they had a nice deal on a spa detail on their website so I requested ...

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DealerRater Apr 28, 2018

I live an hour away but stopped in and asked the attendant to check my tires as I was loosing air slowly in two and they were low. He showed me I had bubbles on the side walls, I knew I had hit some terrible potholes this winter so I wasn’t surprised. Besides it was close to time for new tires anyway. They gave me a price that was better than I’ve paid anywhere else so I left my car. I also saw they had a nice deal on a spa detail on their website so I requested ...

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Cars Apr 7, 2018

My experience was first -rate! ! The sales & finance staff answered all my questions, provided documentation of vehicle history and followed-up after the purchase to be sure all questions were answered. Communication before , during and after the sale were excellent.

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Cars Mar 16, 2018

Kelly BMW does an exceptional job with both service and sales. The attention to detail, convenience and exemplary staff is refreshing in today's automotive world. Eric Robare, sales mgr, and David Migliore, sales advisor, along with John Otty, BMW Genius, exceeded my new car purchase experience and post sale support as a new customer to the dealership. Mark Byrnes and the service team have gone above and beyond to address my every concern without hesitation. Great job and highly recommended.

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DealerRater Mar 16, 2018

Kelly BMW does an exceptional job with both service and sales. The attention to detail, convenience and exemplary staff is refreshing in today's automotive world. Eric Robare, sales mgr, and David Migliore, sales advisor, along with John Otty, BMW Genius, exceeded my new car purchase experience and post sale support as a new customer to the dealership. Mark Byrnes and the service team have gone above and beyond to address my every concern without hesitation. Great job and highly recommended.

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DealerRater Apr 25, 2016

I looked at most all luxury car makes and models prior to settling on the BMW X5. My final Columbus area BMW dealership visited was Kelly BMW and the warm reception , helpfulness and pure professionalism by far exceeded my preceding experience with another area dealership which frankly was unhelpful and quite arrogant! My sales person Steve Hoyng was exceptional and in fact we just purchased a 2nd BMW (328i GT) from Steve. Kelly service and friendliness is second to none in the Columbus area in my opinion !

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DealerRater Aug 4, 2015

Spent considerable time with Client Advisor Tim Rittenhouse on Sat, Aug 1. Very extending and gracious professional as Tim let me test drive a vehicle fully knowing that I wasn't going to buy one as I was visiting Columbus for a wedding. Tim is a very knowledgable BMW guy with over 7 years expericence at this dealership and it shows - his product knowledge as both a salesman and a BMW owner was impresssive and makes the experience so much more beneficial. I also met his Sales Manager, Eric, who was impressive and helpful in his own right and extremely pleasant. ...

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DealerRater Dec 31, 2014

I highly recommend visiting Kelly BMW and working directly with Tim Rittenhouse if you are in the market for a new BMW. Tim’s knowledge, and helpfulness was absolutely outstanding. His ability to answer a multitude of low level questions about multiple different cars was extremely helpful during my long evaluation process. You will not be disappointed in asking for Tim by any measure!

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DealerRater Apr 25, 2014

This was second time getting a vehicle with Tim at Kelly BMW. My second experience was just as great as the first one. Tim kept me updated from the moment I ordered the car to its arrival. Every time I go into Kelly BMW; I feel very welcome. Tim and everyone there are always willing to help me with anything that I need. I highly recommend getting a BMW through Kelly BMW!

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DealerRater Mar 2, 2014

I have recently leased my 5th BMW. I used Kelly services and found my experience with Brandon a 5 plus. When I came in to test drive the X1, I wasn't sure I would get another BMW. Tim Rittenhouse not only exceeded my requirements to remain a BMW client, he ensured I met the whole team. Poo outstanding dealership!

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DealerRater Mar 2, 2014

I've been a customer of Kelly Motors for nearly 25 years. The customer service has always been exceptional, and when I purchased my most recent BMW, the experience was no less so. Our salesman, Tim Rittenhouse, did everything right. He understood that I needed time to consider a range of possibilities and didn't press, though he was always available (and promptly responsive) with information that helped me, in the end, make the right decision. You can't go wrong with a BMW, of course, but the experience that accompanies the purchase of a BMW--or any vehicle for that matter--depends ...

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DealerRater Mar 1, 2014

The best sales experience I ever had. Bill was a great sales man and walked me through the whole process of buying the car. Excellent

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DealerRater Jan 25, 2014

Tim Rittenhouse made my experience at Kelley BMW pleasant and effortless. He sold me a 2014 535i that I LOVE and even stayed late to train me on the new technology. What a gem. I would highly recommend both this dealership, and this salesperson without hesitation.

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DealerRater Nov 25, 2013

The whole experience was so good right since the start. Tim is great to work with and was helpful in explaining the right options that suits my needs.

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DealerRater Nov 11, 2013

Had a great experience leasing a car at Kelly BMW. Tim was very helpful throughout the entire process, no pressure at all. When I picked up my new ride he sat with me in the car to go over every single button/feature in the car to make sure that I'm familiar with the car before I drive of the lot. He also followed up a few days later with a phone call just to make sure that everything is OK and that I'm enjoying the car. I sure do and I will be back for another one ...

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DealerRater Nov 3, 2013

Kelly BMW is a very friendly car dealership I have leased 3 vehicles from in the last 6 years from Eric Robare! I feel very welcome and at home at the dealership. I am always greeted with a smile and a friendly hello. Many of the KellyBMW family know me by name. I am always impressed with the amazing customer service and quickness with responses over the phone, by e-mail and of course at the dealership each and every time. All of the loaner cars have exceeded my expectations. They have rolled out the red carpet yet once again on me being ...

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DealerRater Nov 1, 2013

Tim was great: very patient & willing to get out any car I wanted to test. I would highly recommend working with Tim @ Kelly if in the market for a BMW.

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DealerRater Oct 31, 2013

Everyone at the Kelly BMW dealership is incredibly nice, friendly and helpful. Tim Rittenhouse was well informed with all the models and various options available and really helped me make an informed decision.

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DealerRater Oct 22, 2013

Great experience with Kelly BMW dealer, so far... :))) Couple days ago brought BMW 328 From Kelly BMW and I was very good surprised by them. People are very friendly, comfort zone, so positive atmosphere, no hassling they know how to do businesses. Sales person TIm Rittenhouse did very great job. Explained everything. " If you know what you want they will get you" Thank you Kelly BMW for providing great service, I hope you will continue in future to do great things for less D.M

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DealerRater Oct 17, 2013

I have purchased 3 vehicles from Kelly BMW over the past 5 years and I have been completely satisfied with every purchase. The sales and service are all above the line. Tim Rittenhouse is extremely conscientious and his attention to detail is fantastic. Gordon and his staff, in service, are always extremely helpful and courteous, as well. They all make you feel welcome before and after the sale is completed. They want to earn your business and keep it!

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DealerRater Sep 27, 2013

Very pleasant experience from test drive to closing. This is our fifth car with Kelley and fourth with Tim and would recommend Tim and Kelly BMW.

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DealerRater Aug 25, 2013

I am a long time BMW owner--purchasing over six vehicles from another BMW dealership. This year I decided it was time for a change--Kelly was highly recommended--so I decided to give it a try. I worked with Tim Rittenhouse and the experience (including price) just could not have been better--I am definitely staying with Kelly from this point on. Not only did I lease a new X3--Tim was so easy to work with that I purchased a 320i for my son a couple of days later. My son and I were both extremely happy with Tim's exceptional attention ...

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DealerRater Aug 20, 2013

Greetings, I live in Strongville, Ohio near Cleveland -in December of 2012 I started looking for a replacement for my 2001 540i and I was looking for very specific car - new 335i, blue exterior, black interior, manual shift, rear wheel drive, M Performance package. Much to my chagrin according to BMW NA the car like this did not exist anywhere in the USA. However, I did found that Eric Robare the Sales Manager at Kelly had ordered a car exactly as I wanted except it was black on black (my second color choice. I contacted Eric via email and he quickly ...

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DealerRater Aug 1, 2013

David was a great help going over the car order options and recommending several that really made a difference when delivered. David also took time to explain the basic on delivery and offered to help on a follow-up after I had a chance to try the controls and functions. Very good customer service

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DealerRater Jul 31, 2013

David provided timely responses to my questions and was very informative throughout the car selection process. He was very knowledgeable about the cars features and worked to get me the best deal possible.

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DealerRater Jul 30, 2013

My experience with Kelly BMW has been great. My. Sales, David Migliore, has been exceptionally. I would recommend Kelly BMW to my friends and family.

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DealerRater Jul 29, 2013

Best buying experience ever. David was so helpful and informative. All of my needs were met and this dealership exceeded expectations. Quick and easy transaction with no sales gimmicks or pressure to buy. I would recommend this dealership anyone.

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DealerRater Jul 25, 2013

I went to Kelly BMW to look at purchasing a new car. 5 years earlier, I had purchased a Lexus and was unhappy about how much the service cost. At that time, I was deciding between a Lexus and a BMW. I am sorry I did not purchase the BMW earlier (my own fault, I did not even test drive 5 years ago). David took the time to review what I liked about my previous car and and what my "wish list" would be for this car purchase. He placed me in a car for a test drive that had ...

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DealerRater Jul 24, 2013

It is always an interesting experience, as a woman, shopping for a car, but I have nothing but good things to say about my experience at Kelly BMW. This was my first experience with BMW and my first experience leasing a car. Everyone at the dealership was incredibly friendly, helpful, knowledgeable, and made the experience enjoyable. I never felt pressured to make a decision and actually made several visits, to test drive several cars and discuss options, before making a decision. Tim is a fantastic Client Advisor. He is very friendly, knowledgeable, and has a complete "no pressure" ...

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DealerRater Jul 16, 2013

This was a fantastic experience. Tim was professional and I would buy another car from Tim in "hearbeat" Thank you again and I look forward to buying another one.

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DealerRater Jul 4, 2013

Wonderful customer service. Everyone was very friendly, not over-bearing and easy to work with. I will be taking my car here for service. I have been to another BMW dealership in town and did not have a good experience.

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DealerRater Jul 3, 2013

My best car purchasing experience thus far. Tim was exceptionally helpful and I never felt as if I had asked a silly question or I was taking up too much of his time. After my purchase was complete he sat in my vehicle with me for at least an hour explaining how to use the features and answering my numerous questions. He even called two days later to ensure that I was pleased with my car and I had no additional questions. I feel confident that I have purchased a great vehicle from an honest dealer that is completely customer ...

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DealerRater Jun 24, 2013

I had a fantastic experience at Kelly BMW purchasing my X3. The Staff was amazing and Tim Rittenhouse was thorough and provided fabulous customer service! I would recommend Kelly BMW to anyone looking for a new BMW! Top Notch Dealership!

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DealerRater Jun 15, 2013

Tim Rittenhouse was the sales representative at Kelly BMW and he provided exceptional customer service to me. He was extremely knowledge about the 328i convertible and answered all my questions. Tim was very friendly and very professional. I never felt pressured as I have felt at o at other dealerships. When I was in the showroom, he was candid and very attentive. Prior to my decision to purchase the car he provided the information I requested. Tim took extra time to be sure I understood all the aspects of the car, even connecting my iphone. I definitely appreciated his patience ...

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DealerRater Jun 6, 2013

Tim is fantastic. Does not pressure the sale, just presents the products that you have expressed an interest in. This is my 4th BMW from Kelly's. I purchased another one in 2002 from another BMW dealer but have stayed with Kelly's and Tim for all subsequent BMWs.

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DealerRater May 2, 2013

My experience with Kelly BMW was first class from start to finish. My customer experience was exceptional from the moment I stepped into the dealership. My salesman gave me a personalized experience that I could have not gotten anywhere else!

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DealerRater May 1, 2013

This was my first BMW, and my first lease. Needless to say, it was a big decision. I'm thankful that Tim Rittenhouse was the client advisor who responded to my inquiry. He alleviated all of my stress and made the process enjoyable. His emphasis wasn't on selling me a car, but ensuring I was knowledgeable about the product and confident in my decision. From the moment I spoke to him on the phone to the final handshake as I was pulling off the lot, he was as professional and friendly as I could have asked for. I was ...

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DealerRater Apr 26, 2013

My visit to Kelly BMW was for my first BMW. I can't say enough positive things about my experience. I have dealt with many dealers in the past, and always felt uneasy whether it was for used or new cars. My experience at Kelly BMW was exactly the opposite. My client advisor was David Migliore and again, just a pleasure to meet and work with. There was absolutely zero pressure, and genuine interest and excitement that this was going to be my first BMW. David was extremely patient, knowledgeable and friendly the entire time I spent looking at all ...

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DealerRater Apr 25, 2013

I have had MANY car-buying experiences in the past. They've ranged between slightly pleasant for a hounding sales presentation to downright dreadful and/or disrespectful; however, when I walked into Kelly BMW I quickly realized this would be a different buying experience than in the past. Everyone around me was extremely friendly and continually made sure I was being helped. When I spoke to David I told him I had been considering a purchase of a certified used BMW, but before he even showed me a single car he asked me a few questions about my goals, how many ...

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DealerRater Apr 20, 2013

David was excellent and I will buy from him in the future! He was very knowable. Keep up the great work! You won't be dissppointed

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DealerRater Apr 7, 2013

David was a true professional. I look forward to working with him again! He explained everything about my used BMW that I needed to get started on enjoying my first luxury car.

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DealerRater Apr 4, 2013

David was helpful in providing reasons for and against a particular car. Extremely honest. Knew everything about all the different models. They didn't have the specific car he thought would be best, and he grabbed another dealer's while still offering the superior price. Already have been back and he provided a great amount of help. I feel comfortable seeing him at any point with a question or concern.

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DealerRater Apr 2, 2013

Great buying experience. This is my fourth BMW, and, for as long as I remain in the central Ohio area (and maybe even if I were to move), I will buy or lease my BMWs from Kelly BMW. David Migliore was my sales advisor and he was terrific at every step of the way and was committed to getting me a good deal on the right vehicle for me and my needs. A true professional. He had the vehicle ready to go when I arrived for a test drive, and gave me the chance to compare different engines and configurations ...

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DealerRater Mar 30, 2013

We purchased a new 535xi. Tim was outstanding. He knew his product, but more inportanty, he knew how to work with people. Great call buying experience. I would definitely recommend Kelly BMW to others.

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DealerRater Mar 16, 2013

Very pleasant and enjoyable experience. David really made us feel welcome and was very hands on throughout the entire process. Thanks for giving us a drama free experience.

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DealerRater Mar 16, 2013

I love my X3. I can't believe I didn't consider a BMW purchase before now. It rides so smooth and with all the perks the vehicle offers it makes my ride heavenly. My salesperson David, was great and attended to my every whim. He was such a pleasure to work with and I would definitely purchase from this dealership again and recommend David to anyone looking at purchasing a vehicle. I will be heading to Kelly BMW for my free car wash!!!! Kudos.

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DealerRater Mar 13, 2013

David was excellent! This was my husband and my first experience with BMW and from the start David was interested in finding us the perfect car for us. He asked questions to help narrow our search to meet our needs and wants. I would recommend David at BMW to anyone looking to do business with Kelly BMW. It of course helped that I am not the most technically savvy person and he is, so that was a bonus for us on our visit! I have called him with questions since our purchase and he has been so friendly and helpful. ...

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DealerRater Mar 12, 2013

This is our 4th BMW from Kelly and David Migliore. David knew on this particular visit that my biggest concern was price. Anyone who has ever purchased a BMW knows there is not a lot of wiggle room with price. Nevertheless, after coming to an agreement on price David phoned me the next day to say he had found a way to lower the price a bit more. I think most sales associates would have been happy with the sale and just walked away. David went the extra mile to find a bit more. He went above and beyond and ...

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DealerRater Feb 17, 2013

David is not only knowledgable, but he takes the time to understand his clients needs in order to best match the vehicle designed to exceed expectations! I will most certainly come back to David again when it's time to purchase another vehicle. 5 Stars!!!!

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DealerRater Jan 14, 2013

This was the best car buying experience ever. Great dealer. Ask to deal with David Migliore. He is wonderful! We love our 2013 BNW X3. We have 5000 miles on the car within 60 days.

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DealerRater Dec 10, 2012

I was very pleased with our total experience buying a new X3 from Kelly. In particular, David Migliore was a delight to deal with. There was absolutely no pressure and David was extremely patient with my wife and me -- especially when it came to technology issues which are challenges for both of us. I would strongly recommend both the dealer and David for anyone in the market for a superior motor vehicle.

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DealerRater Dec 10, 2012

This is my 3rd lease experience with BMW and I continue to be so impressed and satisfied with the level of service I receive. Scott Lamp is by far the best salesman I have ever worked with. He is attentive to my needs/wants in a vehicle and does a stellar job in putting me in a car that fits me to a tee! He goes out of his way to ensure that I am satisfied and he always makes me feel like I'm his #1 customer. While I'm confident anyone at Kelly BMW would give me, or any ...

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DealerRater Nov 25, 2012

Bayerische Motoren Werke. Day 0: First day of inspection, test drive, information gathering. Went flawlessly. Mr. Zimmerman was more than accommodating when my inquisitive brain went into overdrive. Day 1: Perfectly laid back, no pressure approach to selling to the enthusiast (me). I test drove the car a second time, during the day. Again, there was absolutely no pressure on me to proceed with the deal. Day 3: Trade-in vehicle appraised, counter offer by me...new offer generated in under 10 minutes. A mutually agreeable deal was reached. I chose to go with my own financier. No problems. All points of contact at Kelly ...

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DealerRater Oct 31, 2012

Tim was very good to work with and not too demanding. He knows his product well and is willing to answer all questions. His overall experience and price helped us decide to use Kelly BMW. We hope to have a long and good relationship with Kelly. George Esham

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DealerRater Oct 5, 2012

David Migliore was great to work with and made buying my BMW a good experience. I ordered my car, and he helped me figure out what I did, and did not want. Then he worked with me on financing and my many questions about extended warranty. When the car was delivered we spent 3 hours going though the features, and since picking up the car I've called him with all sorts of questions. David's always been responsive and a pleasure to work with.

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DealerRater Sep 13, 2012

My wife and I are new to the Columbus area and were in the market for a BMW. Having previously purchased a new BMW out of state 1 1/2 years ago, we had high expectations of Kelly BMW. Tim Rittenhouse, our Client Advisor, was one of the best salesman we've ever dealt with. He was very personable and professional, and his relaxed approach to the sale was much appreciated. Everyone else on staff was very courteous as well while we were waiting for various things. Our new BMW was sparkling clean and ready to go when they said it would be, ...

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DealerRater Sep 4, 2012

We recently purchased a 2012 X5 from Kelly BMW and worked with David Migliore. David is very friendly and extremely knowledgable and helpful. This is our 3rd BMW but the first time we have purchased from Kelly, and we will definately be back in the future. David is great and I highly recommend him. He spent a good 2 hours with us going over the car after we purchased it, and he even set up our BMW assist on our 3 series that we had purchased elsewhere. Go see David -- he's great!

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DealerRater Aug 31, 2012

My experience was Terrific. David asked the right questions to find out what my needs were so my time wasn't wasted. The way he handle my visit was pleasurable, enjoyable all around Top Notch.

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DealerRater Aug 26, 2012

We have been buying cars from Kelly BMW for over 3 years.  The sales and service staff have always been very attentive to our needs.  This past Thursday, we picked up a new 2013 X6 xDrive 35i.  We are enjoying it a lot. Our Client Advisor Tim Rittenhouse has always been very helpful and knowledgeable about the BMW model line and respects our time.  We will continue to work with Tim and recommend him and Kelly BMW to our friends and family. John Toirov

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DealerRater Aug 23, 2012

This is my first time purchasing a BMW and first time with this Dealership, overall experience was very good. All staff members I dealt with was friendly and knowledgeable, and at no point did I felt they was trying to force sale me options I didn't want, special thanks to our sales rep David. Loving the new car, and expecting same level of ownership support!

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DealerRater Aug 13, 2012

I would highly recommend Kelly BMW, they truly care about their customers and strive for excellence. Customer satisfaction is top priority for all team members.

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DealerRater Aug 5, 2012

Knowledgeable- courteous- no pressure. Made the buying experience relaxed and cooperative. Explained everything in detail. Made the purchase rewarding... Took time to famaliarize me the basic operation of the vehicle.

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DealerRater Jul 14, 2012

Great experience from beginning to end for the following reasons: 1. The quoted sales price was spot on the first time; they didn't insult my intelligence as a car buyer by playing the "price game" to arrive at a mutually agreeable point. 2. NO hidden fees were baked into the lease agreement by the dealership (i.e. preparation fees, inventory fees, etc.). Financial details were clearly explained, and they even arranged for my out of state registration/plates. 3. The vehicle walk through was amazing! I never felt that the sales rep was pressed for time, and he went through ...

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DealerRater Jul 13, 2012

Kelly BMW and Tim Rittenhouse have sold us four BMW's over the past several years. They have always been very respectful, honest, and professional....and they have very fair pricing compared to bigger dealerships in town. We have considered other brands, but the new car buying experience at Kelly BMW, and Tim Rittenhouse specifically, keeps us coming back. The service department also bends over backwards to keep people happy. They actually make buying and owning a BMW a wonderful experience. We highly recommend Tim in particular as has made all of our new car buying (and trade-in) experiences fun ...

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DealerRater Jul 3, 2012

Wow! What a wonderful experience my wife and I had at Kelly MBW last week! We stopped just to browse and ask some questions and ended up leaving with our "dream car." David Migliori was extremely thorough in reviewing the attributes of the auto; he left no questions or concerns unanswered. He started the review of the models we were interesed in with the lowest accessoried/cost vehicle and then proceeded to the vehicles with more accessories. With his detailed, deliberte review, he "left no stone unturned" and we had no questions or concerns regarding our ...

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DealerRater Jun 28, 2012

I had a great experience leasing my new car at Kelly BMW. David was very professional and thorough. He pointed out all of the features of the car and answered all of my questions without pressuring me at all. He was clear with the lease terms and went over all of my options so I ended up with the lease that best fit my needs. Before I left he made sure I felt comfortable with all of the features of my new car and even made sure my SOS was activated properly because he knew I had a long drive ...

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DealerRater Jun 24, 2012

David is great on explain and given good example of the technical terms, and car parts. As a car idiot like me, only know it is a great car but not knowing how great it is, David easily gave us an easy, understandable words to compare the difference. Great advice from buyer's point of view. I would recommend David and BMW for all Mothers with Baby!! Looking forward for their service^^!

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DealerRater Jun 12, 2012

A colleague and I stopped in for a test-drive of a convertible that we saw and Tim was more than cordial to allow us the experience. Having purchased a car from Tim in June of 2010, it was nice to find a dealer who greets me by name and remembers the personal details. More of an education than a sales pitch, Tim gave very informative details of both the pre-owned as well as the sparkly new model. While looking for a car for myself, my friend was so impressed with Tim's courteous and non-pressure stroll around the dealership that we ...

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DealerRater Jun 4, 2012

Dave Migliore once again has provided a great deal of information and time as I indicated I was looking to replace my 2004 BMWi early in May. His efforts on my behalf not only involved that which Kelly could provide but, he was also proactive in dealing with BMW North America in determining specials, financing terms and administrative issues as I will be utilizing European Delivery on my newest BMW. Dave is definitely an asset for this dealership. Hank Schlake

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DealerRater May 18, 2012

Great place with excellent quality services. If your looking to buy a new vehicle they wont disappoint you. Come find out for yourself!!!! Happy hunting

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DealerRater May 17, 2012

David was very knowledgeable & helpful. He has went above & beyond each time I was at Kelly BMW. All of the other associates that we came in contact with were friendly as well. For the first time an vehicle purchase was very enjoyable. I look forward to buying my next vehicle at Kelly BMW!

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DealerRater Apr 26, 2012

I desgined a car online and was put into contact with David Migliore. David and everyone at Kelly were extremely friendly and professional. Knowing that I couldnt wait to have the car, David had the car turned around and ready for me to pickup within hours of it arriving off of the truck. He was also kind enough to detail it for me. He has also been great with following up and making sure that I am comfortable with everything in the car and am becoming comfortable with all of the bells and whistles. Overall it was a great experience ...

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DealerRater Apr 26, 2012

Good Evening: My search for a new vehicle began approximately 6 - 8 months ago. I decided I would purchase a new luxury automobile. Initially, I went to several dealerships, including Kelly BMW, to research the make and type of vehicle that I desired. The primary reason I returned to Kelly BMW centered on the sales associate, Mr. Timothy Rittenhouse. Upon my entry into the dealership, Mr. Rittenhouse was cordial, non-threatening and extremely pleasant! Additionally, it was clear that Mr. Rittenhouse had a superior aptitude of the products on the salesroom floor. Regardless of the questions posed, Mr. Rittenhouse had the answer. ...

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DealerRater Apr 24, 2012

Good Afternoon! Recently, I had the pleasure of walking into Kelly BMW with the express purpose of simply, LOOKING/BROWSING! To my surprise, I saw a familiar face working as a sales associate in the dealership. We exchanged pleasantries, talked about "old times" and how attractive the cars were on the showroom floor. Additionally, the sales associate discussed the advantages of owning a BMW automobile.I really thought that I would not return anytime soon because I had so much admiration for the LEXUS vehicles. However, we exchanged e-mails about what was offered at the dealership and one ...

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DealerRater Apr 17, 2012

Going to this dealership I didn't think anyone would want to help me because I was on a limited budget and I didn't even think I would be able to drive off with a BMW. First of all, I was treated with respect from the minute I walked in the door. They found a car that suited my needs and was in my budget. The financing was less than 4 other car offers we had at other dealerships. John was awesome. He listened to what I wanted and needed and found me that car. I am now driving it ...

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DealerRater Apr 16, 2012

We bought second car in this dealership. I don't know about other dealers or advisers, but Tim is the best. Very pleased. Always happy to come back.

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DealerRater Apr 16, 2012

We have dealt with this dealership for many years. They serviced our 2003 BMW 7 series and now we bought a new 2012 BMW 5 series. We have been very pleased through the years with the people at Kelly BMW.

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DealerRater Mar 24, 2012

This was the third new vehicle I've purchased from Kelly BMW, and the second one from T. Rittenhouse. I have come back each time because of the courtesy, professionalism, product knowledge, and service exhibited by the personnel. The key people I deal with are always there and have not moved on to other dealerships. That type of stability is comforting to a car buyer. The inventory is always sufficient to allow for a variety of selections and when the exact specifications might not be on the lot, they are able to quickly locate a vehicle matching my need. It'...

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DealerRater Oct 26, 2011

Brandon provides me with the same service everytime I am in for any reason - which is awesome. I recommend Kelly BMW to anyone and everyone. Thank you, Scott Mueller

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DealerRater Aug 24, 2011

I bought a Used 2011 X5 from Chris Nutter for export to Canada. Chris was very helpful and great to deal with,very professional. When I was having difficulty with attaining the right paper work to bring the vehicle across the border I was really pleased with the after sales service! I had contacted Jason Mudd in service to ask if he could provide specific documentation required by the government. Jason was very concerned about providing all the necessary paper work, contacting me several times to confirm what was needed and with the help of Mick Turner made it happen! With ...

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DealerRater Jun 14, 2011

This specific dealership offers an exceptional service. Even more specifically, is the gentleman I personally worked with Gordon Ray (forgive me if I misspell his name). From the greeting, to the period of time that I'm waiting, I am constantly being treated very well. Nobody likes sitting and waiting, or having questions go unanswered, but this dealership and Gordon offer a great service. From his personality, to the professionalism he extends, I couldn't be happier with how I am treated. Great job 🙂

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DealerRater Jan 25, 2010

The check engine light on my 2009 335xi came on about the same time I was having trouble with cold starts. After interviewing me and examining the car, Kelly BMW determined that they would need the car overnight so that it could be completely cold for testing. Even though I live 60 miles away, I was given a loaner car and a flexible return date. The problem turned out to be the high-pressure fuel pump, which had suffered premature failure in other cars as well. The new redesigned version was available and installed in a timely fashion. The staff was friendly and ...

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DealerRater May 12, 2009

everyone here was very friendly. they did an oil change, a brake fluid change, coolant change for me, and also changed my wiper blades, all on the same day i asked if they would have time to fit me in. cost was very resonable and it took them about 2 and half hours. my car was really dirty so they also washed it without me even asking them to, at no charge, now thats what i call outstanding service. thanks so much to all at kelly bmw. Lobro

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